Exclusively Prepared for…
Bella Vida Resort
1172 Marcello Blvd.
Kissimmee, FL 34746
With more than 20 years
of experience in the hospitality industry, our mission at BVR-Management,
LLC. DBA: Bella Vida Resort, is
simple. Provide you with great exceptional service with the highest
level of professionalism, superior quality, and outstanding service.
Our company philosophy is based on teamwork, employee education and
promotion, and client relations. Strong ethics, a positive work
environment and years of experience providing unparalleled property
management solutions for our clients.
Professional, ethical, and confidential
service. Honesty and integrity.
LLC. DBA: Bella Vida Resort, we
understand the need of a dependable property management company. Our
goal is to create a sense of pride and belonging for each of our
residents and their families by providing them with outstanding
maintenance services, professional customer service and sparkling clean
Homeowners care about the value of their properties. A successful
community management company is able to help the community raise its
property value. Our company facilitates making neighborhoods desirable
to present and future owners.
Count on us… we will strive to provide legendary service - the unique
and powerful sort of personal care and attention. We will take the lead
in addressing the concerns of our guests as well as continuously
re-examine our operations to stay fresh and responsive to our market
while being stimulating to our staff.
While some homeowners
like to handle their property management and reservations themselves,
others choose not to handle that responsibility. Let us manage these
day-to-day services for you and your guests. Rely on us to assist you
with your property needs.
Our services include:
Guest checking in and check out, personalized registration, and
Oversee monthly and annual services such as: pest control, pool
care, cleaning and maintenance.
Personalized contact for all owner and guest concerns.
Questions and answers about the home, directions and area
Fully integrated property management, owner services and marketing
programs which will provide numerous opportunities to great success.
Property Management System...
DBA: Bella Vida Resort, will make use
of a cutting edge web based property management system. Providing
a powerful software platform to vacation rental managers making them
more productive and better connected. This single software
solution is required to efficiently run our businesses from reservations
and online booking to property management and accounting. The
software allows the manager to efficiently manage guest reservations,
owners, vendors and rental accounting.
Property Management Details
BVR-Management, LLC. DBA: Bella Vida Resort, management charges are $150.00 per month.
Set up unit to meet with all state requirements to allow unit to be
licensed for short term rental program
Set up or transfer of utilities
License applications and renewals
Promotion, advertising and listing of unit.
Issue monthly and annual statements
Supervise maintenance of unit.
Provide county and state sales tax monthly to tax collector
Monthly general inspection of the unit.
Managing unit reservations
Offer a full front desk “guest service program”
Commission Rate and
Property management will deduct 20% from rental revenue. This is
used to cover all marketing cost to promote the resort as a destination.
Unit Rental Starting
A period of 5 to 6 weeks from the date that management agreement was
signed. Once the property is inspected, fully furnished, all license
applications are processed the unit is 100% ready for the first guest
Unit Permit License - Classified as a Hotel Property:
The Division of Hotels and Restaurants are in charged of inspecting
your unit and approve it for short term rental purposes. Any
individual or company renting accommodations for 180 days or less shall
be required to register with the necessary state and county departments
for unit rental intentions.
Escrow Account and Minimum Deposits:
An escrow account is an operational, non-interest baring account
required to be maintained at all times with the Property Management
Company. The minimum balance required is $1,500.00 per unit. This is a
client escrow, and by Florida law, has to be maintained in a credit
balance. This fund will only be used to cover the expenses of your
rental unit and not for any other purpose.
Unit Rental Management and Accounting Support:
The owner of each unit will receive monthly accounting statements
and income and expense statements, regarding to their unit in accordance
with the Property Management Agreement expenditures (service charges,
management fees and any miscellaneous charges). Statements
are sent at year-end to provide you and your accountant with an accurate
record of your operating expense. All statements will be provided by
BVR-Management, LLC. DBA: Bella Vida Resort.
Resort Tax Collection and Payment Responsibility:
Osceola County Resort Tax is currently 13% (consists of the Tourist
Development Tax 6% and State Sales Tax 7%). This tax is charged on each
rental unit and is paid by the guests. Once we collect these taxes, by
law, we submit them to the appropriate agencies on a monthly basis. It
is the owner responsibility to declare any rental income gained on owner
bookings and to pay the relevant sales-tourist tax.
Unit Owner Usage:
We strongly encourage all owners to use their unit, for themselves,
for family and friends. This philosophy makes Bella Vida Resort unique,
embodying the joy of ownership and the pride of letting friends and
business associates use your second home. However, we recommend this
during low season if possible. Keep in mind that units are subject to
All guests are welcome to enjoy all the amenities at Bella Vida
Resort. Clubhouse facilities are open between 9 am till 10 pm 7 days a
Applicable Rental Rates and Set Up:
In order to remain competitive in this growing market, we are
continuously checking our competition both regionally and nationally. By
setting attractive rates appropriately, allows us to offer each guests
with excellent rental rates. Competitive rates may differ depending on
the type of the property you purchased. For example, rates for a
3-bedroom town home unit will vary from a 4-bedroom town home unit.
Property Projections of Rates and Occupancy:
No property management company is able to guarantee or predict unit
rental occupancy. The economy, the weather, world conditions and other
reasons will affect the occupancy of the resort. How often and what time
of the year you use your property will also be a determined factor.
Rates and occupancy differ according to season. “High Season” (winter
and summer) is when we achieve the highest occupancy. Meanwhile, during
“Low Season” (spring and fall) we offer specials and discounts in order
to remain competitive with all other rental properties in the area.
Owner Bookings Reservations:
As a property owner you should play an active role in the marketing
of your property! We will gladly assist you with marketing ideas to
improve your ability to gain valuable and profitable bookings from your
unit. Marketing your property should not depend solely on the management
company. It is your business and you must get involved. Remember,
together, we can achieve more. As we do our part of marketing your unit,
so should you.
For your unit to be placed in the rental program, it is necessary
that the furnishings and house wares meet specific standards, quality
and quantity. Adherence to these standards helps ensure that your rental
property will meet your guest’s expectations. To assist you in meeting
these requirements, we have a standard furniture and house wares package
Property Maintenance and Protection:
BVR-Management, LLC. DBA: Bella Vida Resort, prides itself on providing the very best care for
our owner’s properties. Unlike most management companies, we inspect
every unit that we manage and provide a regular maintenance service to
ensure that your investment is protected. We also monitor all properties
for problems and fix them immediately as they occur. Part of our
agreement requires that you, as an owner, give us permission to perform
emergency and maintenance repairs to your property to keep it always in
peak condition for your guests.
Travel Agent Commissions:
A 10% travel agent commission is applicable to all reservations
received by Travel Agents, this 10 % is added to your statement as an
expense paid by owner.
Credit Card Fees:
The owner is responsible to pay for all credit card fees when
reservations are paid by credit card.
Housekeeping Service Fees:
The guest is responsible to pay for all housekeeping service fees.
Other Maintenance and Housekeeping Related Charges:
Management shall arrange for all general repairs or replacements,
including repairs to or replacements of furnishings within the unit,
which Management, in its reasonable discretion, deems necessary to
ensure the units marketability, up to a $200.00 limit (paid by owner)
per item repaired or replaced. In the event such repair or replacement
is anticipated to cost more than $200.00, a request will first be made
to the unit owner for approval; requests for approval not rejected in
writing within 10 days thereof shall be deemed approved. Notwithstanding
the foregoing, emergency repairs and replacements may be authorized by
Management in its reasonable discretion at any time. Any repairs or
replacements capable of being carried out by Managements own personnel
will be charged at an hourly rate of $25.00 per person, charged in ½
hour increments plus the cost of the replaced item. A 50% surcharge will
apply for emergency repairs and replacements performed by Management
personnel during the hours between 10:00 PM and 9:00 AM.
Housekeeping services will be provided to the unit upon check out, this
service is paid by the guest and when the unit is occupied by the owner
the owner pays for this service. Any further cleanings or cleanings
which are above and beyond the scope of what would be expected to be a
normal and ordinary cleaning will be charged to the unit owner on an
“as- needed” basis. Likewise, spot cleaning of carpets and upholstery,
”deep carpet cleaning”, paint touch-up, pressure cleaning and linen and
towel replacement shall be charged separately, at Management’s
discretion, on an “as-needed” basis.
Join Our Company!
At BVR-Management, LLC. DBA: Bella Vida Resort, we believe that happy and professional staff can
give the level of personal service we demand. We see an investment in
people to be a worthy investment in the future of our company. If you
would like to join BVR-Management, LLC. DBA: Bella Vida Resort, please contact us via